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Introduction

During the development of new communication tools, it is necessary to pay special attention to privacy protection. This is why we are committed to respect the confidentiality of the personal information that we collect.


Personal Information Collected

We may collect some or all of the following information:

  • Last name
  • First name
  • Postal address
  • Postal code
  • Email address
  • Phone number / Fax
  • Credit card number
  • Gender / Sex
  • Age / Date of birth

The personal information is collected through forms and due to the interactivity that is established between you and our website. We also use, as indicated in the following sections, cookies, log files, and web beacons to group information about you.


Forms and Interactivity

Your personal information is collected from forms and is transmitted to us. This could include:

  • Forms, including order forms
  • Survey
  • Contests

We could use the information collected for the following purposes:

  • Order tracking
  • To provide you with information / Promotional offers
  • Statistics
  • Contact
  • Website management (presentation, organisation)

Your information could also be collected through the interactivity between you and the website, in the following manner:

  • Statistics
  • Contact
  • Website management (presentation, organisation)

We could use the information collected for the following purposes:

  • Communication
  • To provide you with information / Promotional offers

Logs, Cookies and Web beacons

We collect certain information through log files and cookies. We may use web beacons on our website and in our emails. We mainly collect the following information:

  • IP address
  • Operating system, browser, and/or email client type
  • Pages visited and requests
  • Date and time of connections and/or email being opened

The use of these files allows us to:

  • Improve our service and personnalise our advertising
  • Track orders
  • Statistics

Sharing of Personal Information

We could share the personal information collected with 3rd parties for the following reasons:

  • Customer behaviour profile
  • Order execution
  • Advertising

If you do not wish for your personal information to be communicated to 3rd parties, it is possible for you to oppose this at the time the information is collected or subsequently, as explained in the following sections.


Choices for Cookies

As explained previously, several types of cookies, for different purposes, are used on our website. Some are required to use our services. You may:

  1. 1. Delete and manage browser cookies, in order to remove cookies that have already been dropped and/or to configure the browser to refuse new cookies. You can also configure your browser so that it informs websites that you don’t wish to be tracked by them.
  2. 2. Use tools developed by 3rd parties to deactivate certain cookies.

Option 1: Delete and manage browser cookies

For Internet Explorer®: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

For Safari®:https://www.apple.com/legal/privacy/en-ww/cookies/

For Google Chrome®: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

For Mozilla Firefox®: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

For Opera®: http://help.opera.com/Windows/10.20/en/cookies.html

Option 2: Use tools developed by 3rd parties

For Google® Analytics cookies to track website traffic: https://tools.google.com/dlpage/gaoptout?hl=en

For Google remarketing ads: https://support.google.com/ads/answer/7395996?hl=en

For Facebook ads: https://www.facebook.com/policies/cookies/


Email Lists, Newsletters and Advertising Sent by Email

You may choose to sign up to one of our email lists. In this case, we could send you newsletters and advertising by email. You may, at any moment, decide to modify the information you have previously provided or unsubscribe from these email lists. You may also communicate with us to request that your information be deleted and/or exported and sent to you.


Right to Object and Right to be Forgotten

We are committed to providing you with a right to object and a right to be forgotten as pertains to your personal information.

The right to object is the possibility offered to web users to refuse that their personal information be used for the reasons mentioned during the collection.

The right to be forgotten is the possibility offered to web users to request that their personal information no longer be included, for example, on an email list.

You may use the procedures described in the previous sections to exercise these rights. If you have any questions, please communicate with us:

Address: 554, rue Sainte-Cecile, Trois-Rivieres, QC, CANADA, G9A 1K8

Email: info@holaecuador.net

Telephone: 1 877-350-0403

Website: holaecuador.net


Right of Access, Right of Rectification, and Right of Portability

We are committed to providing a right of access, of rectification, and of portability to those that wish to consult, update and receive their information.

You may use the procedures described in the previous sections to exercise these rights. If you have any questions, please communicate with us:

Address: 554, rue Sainte-Cecile, Trois-Rivieres, QC, CANADA, G9A 1K8

Email: info@holaecuador.net

Telephone: 1 877-350-0403

Website: holaecuador.net


Security

The personal information that we collect is stored in a secured environment. The people that work for us are respectful of the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • Secure Sockets Layer (SSL) protocol
  • Network monitoring software
  • Information backups
  • Usernames / passwords
  • Firewalls

We are committed to maintaining a high degree of confidentiality by integrating technological innovations that will protect the confidentiality of your transactions. However, since no mechanism can provide complete security, a certain level of risk is always present when using the internet to transmit personal information.

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